The Gale South Beach Relying on RoamBoost by RoamingAround for Enhanced Cellular Coverage

Insufficient cell coverage at a hotel isn’t just a problem for guests; it can also affect internal communications for management, staff and restaurant/nightclub patrons. Such was the case at

the Gale South Beach in Miami, Fla., a Menin Hospitality property. During a $35 million restoration initiative with considerable infrastructure and cosmetic upgrades, hotel management’s attention was drawn towards the challenge of poor cellular reception. Cell service was nonexistent on the first floor and basement levels, both of which housed the hotel’s administrative offices, the Regent Cocktail Club and Rec Room lounge, lobby, Dolce Italian restaurant and first-floor guestrooms. To address the problem quickly and cost effectively, Menin Hospitality turned to RoamingAround and its RoamBoost cellular signal enhancement solution.

RoamBoost uses an exclusive technology and a network of highly efficient antennas to enhance in-building cellular coverage for all carriers. This solution defeats one of the most complex challenges that hotels face today by enhancing the local geography’s coverage inside the building. This ensures that all mobile calls and data communications are conducted successfully.

“Our staff is always moving around the property, making is incredibly difficult to reach them on a landline,” said Jared Galbut, Menin Hospitality managing principal. “The best way to connect with team members is on their cell phones. Unfortunately, without cell service, communicating is near impossible. Regent Cocktail Club guests were equally as frustrated, unable to share their pictures and posts with friends on social media. Thankfully, RoamingAround came highly recommended as a mobility expert that could quickly fix our problem.

“RoamingAround installed RoamBoost antennas in the basement and on the first floor, and immediately cellular coverage was spectacular,” Galbut said. “We could connect with staff and vice versa, and posts and Tweets from our bar patrons were appearing all over the social networks. Then, sporadic complaints about dropped calls and poor connections were being reported by guests staying on higher floors. We added RoamBoost to our 2014 capital budget, and today, the Gale South Beach is complaint free.”